Expert support
when you need it

Contacting the help desk

When you contact our help desk, you get professional and friendly customer service, expert problem resolution, and peace of mind.

We’re flexible, so we’ve established several ways for you to get in touch with our certified technicians for support.

For the fastest response, contact us through our online portal

How to get support from our online portal



Use your EIT Solutions account to log in. If you don’t have one, talk to your EIT representative and they’ll help you out.

Submit a support ticket

You’ll find this under the tickets menu, where you can see all your current and past tickets.

Enter your support details

Describe what type of support you need, and how we can help. You can also provide screenshots or upload attachments to help us identify the issue.

Click the submit button

Shortly after you submit your request you’ll get a phone call to keep you updated. You can also follow the progress online as well.

Prefer to call or email us?

Contact the help desk via phone

Our technicians can be reached via phone at:
02 9054 5200

Contact the help desk via email

Our technicians can be contacted via email at:


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    Prefer to talk over the phone? Call us on 133 348